Refund policy

 

Refund & Returns Policy

We want every Three Yellow Dogs order to be right, and we want the process to be easy if it isn't. Here's exactly how returns and refunds work.

Damaged, defective, or incorrect orders

If your order arrives damaged, defective, or isn't what you ordered, email us at support@threeyellowdogs.com within 14 days of delivery with your order number and, where applicable, a photo of the item.

We'll review the situation and work with you on the right resolution, a replacement or a refund, depending on what happened.

When the issue is due to damage, a defect, or a Three Yellow Dogs fulfillment error, we cover any necessary return or replacement shipping cost.

Unused non-food products

Unused toys, enrichment items, and other non-food products can be returned within 30 days of delivery, as long as they're unused and in original condition.

Return shipping for these returns is the customer's responsibility, and refunds are issued once we've received and confirmed the returned item.

Treats and chews

Because they're consumable products, treats and chews aren't eligible for discretionary returns once delivered.

If an item arrives damaged, defective, incorrect, or a return is otherwise required by law, the exceptions above still apply.

Toys and enrichment products

These follow the unused non-food policy above when unused and in original condition.

Normal chewing damage, everyday wear, or a dog simply not taking to a toy isn't a defect and isn't eligible for a refund.

Every dog is different, and we can't guarantee how an individual dog will respond to a toy.

Curated boxes

Because our boxes are curated to include a mix of treats, chews, toys, and other items, they're final sale once processed, including Seasonal Subscription Box orders.

The same damage, defect, incorrect-order, or legally required exceptions above still apply.

Subscriptions

You're always in control of your Seasonal Subscription Box.

Skip, pause, reschedule, edit, or cancel any future order anytime through the Manage Subscription link in your subscription emails.

Cancelling stops future renewals. It doesn't cancel or refund a box that's already been processed or shipped.

Exchanges

We handle exchanges as a return of the eligible item followed by a new order for what you'd like instead.

It's a simple two-step process, and we're happy to help you through it.

Gift cards

Gift cards are final sale and non-refundable.

Questions?

Reach us anytime at support@threeyellowdogs.com