Frequently Asked Questions

Three Yellow Dogs Boxes

Here are some commonly asked questions about our subscription boxes.

What comes in the Three Yellow Dog subscription box?

Each box will come with three toys and two treats. 
What kind of toys come in the box?

All of the toys are hand selected premium toys. We provide squeaky, plush, rope, and interactive dog toys. All of our toys have been put to the  test. If we wouldn't give the toys to our dogs we won't give them to yours. 
Why are Three Yellow Dogs boxes only sent out seasonally, every three months?

Here at 3YD we love the seasons and we hope you do too. We also feel that it's not necessary to receive a box every month. Our toys are meant to last. 
How can I cancel?

We hope that you won't cancel your subscription, but if you need to cancel for any reason simply contact us and we’ll take care of the rest. 
Is it possible to get the Three Yellow Dogs' box without treats?

Of course, if you don’t want any treats for your beloved pup just let us know. 
What kind of treats are in the box?

Each box will come with two bags of treats. We will normally have a chewing treat, such as bully sticks, as well as a bag of treats that can be used to train your dog.  All of our treats are made with limited ingredients, are lab tested and guaranteed clean, our treats are  NEVER treated with chemicals, additives or preservatives. 
Why pick Three Yellow Dogs?

We know that there are other options when purchasing toys and treats for your dog(s). However, Three Yellow Dogs stands out because not only to we offer a great product but we also educate and support rescue groups in need. 

Shipping & Returns

Here are some commonly asked questions to help you after you have placed your order.

How much is shipping?

The shipping fee is included in the price of the box. There are no additional fees.

How are the Three Yellow Dogs’ boxes sent out?

We use USPS for all orders.
Do you sell boxes to areas outside of the United States Of America?

Unfortunately, at this time we are currently unable to ship boxes outside of the US. 
When are the boxes mailed out?

Your Three Yellow Dogs’ introduction box will be shipped the next business day after your order. 

If you have a seasonal subscription, your boxes will be mailed out at the beginning of that particular season. For example; Spring boxes will be sent out on March 1st, Summer boxes will be sent out on June 1st, Fall will be sent out on Sept 1st, and Winter boxes will be sent out on Dec 1st. If any of these dates fall on a weekend or holiday we will ship them the following business day. 

If you are buying an individual seasonal box/Christmas box, your box will be shipped out on or after December 1st, depending on when you purchase the box.

Please keep in mind that we don’t ship our boxes over the weekends. We’re too busy being outside and playing with our dogs. We hope that you are too. 🐾 😊
How do I track my shipment?

That’s easy, you will receive an email in your inbox containing a tracking number once the box has shipped. Please make sure you enter your correct email address when checking out. As this is the way we will be communicating with you. 
How will I know when my order has shipped?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at support@threeyellowdogs.com with your name and order number, and we will look into it for you.